Company Bio

Scotiabank is one of North America's leading financial institutions, and Canada's most international bank. We provide innovative financial products and services to individuals, small and medium-size businesses, corporations and governments across Canada and around the world.

Please provide a short description of what the Scotia Bank Call Centre does.

As a Customer Service Officer in our Customer Contact Centre, you would provide customer service to existing Scotiabank clients through the 1-800 number (in-bound calls). You would listen to, understand, and respond to customers needs.

Does your organization have other locations besides Calgary?

Scotiabank has two other Call Centres in Canada located in Toronto and Halifax.

How many employees does your organization employ?

Approximately 270 staff members are employed at the Calgary Call Centre. Across the world, Scotiabank employs around 48,000 people.

Do you offer both part time and full time positions?

Yes. We offer both and will vary throughout the year.

Please provide a list of some entry level career opportunities that your organization offers.

An entry-level position with Scotiabank is a Customer Service Officer.

What is your hiring process?

Our hiring process beings with an initial telephone interview.

If successful, the candidate will come to the Call Centre for an online assesment to determine their functional skills, such as typing and internet navigation. The candidate will then go through a panel interview.

Do I need a resume to apply to your company or can I apply online?

Individuals can send us a resume online, fax or mail it to us directly.

What do you look for in employees?

Scotiabank Call Centre looks for candidates with customer service background and computer skills. Scotiabank also values workplace diversity and provides a supportive workplace.

What type of schooling do I need?

We prefer a minimum of Grade 12 education.

Do I have to be 18 to work for your company?

Yes, all applicants must be a minimum of 18 years of age.

How much will I get paid?

Customer Service Representatives begin between $16.34 per hour.

What kind of skills do I need?

Candidates should have a customer service background in, for example, retail or food services. Candidates must also have computer skills.

Do you have summer opportunities available?

Scotiabank Call Centre does not currently offer summer positions.

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